Andrews Property Group, the Keynsham-headquartered estate agency and housing business, has landed an independent seal of excellence in recognition of its customer service.
The firm, which has nearly 60 estate agent offices across the South of England, earned the Feefo Trusted Service Award for its delivery of exceptional experiences, as rated by customers.
Andrews uses the independent Feefo customer review platform to collect ratings from customers who have used their services.
The criteria for the award – which is open to all businesses using Feefo – further stipulated that Andrews must collect at least 50 reviews between January 1 and December 31 last year with a Feefo service rating of between 4.0 and 4.4 out of five.
Feefo is widely viewed as a powerful customer service tool as it generates the reviews not the business that is using it.
Andrews group chief executive David Westgate said: “Andrews has a heritage of always delivering a stand-out service to its customers, partners and the communities in which it operates.
“But it’s always nice to have this reaffirmed by an external party – especially one like Feefo that is focused on measuring and recognising the delivery of exceptional service.
“Through a platform such as Feefo, we’re able to listen, understand and respond to the needs of our customers and we will all strive to maintain the standard for which we’ve now been recognised.”
Feefo CEO Andrew Mabbutt added: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation.”
