Upmarket sofa maker Roger Lewis has streamlined its ordering processes with high street retail giant John Lewis thanks to an IT firm based less than two miles away.
Roger Lewis, based on Trowbridge’s White Horse Business Park, designs iconic furniture for high-end retailers such as John Lewis and The Conran Shop, and makes around 100 pieces of furniture each week.
It called in Priority IT, based in Trowbridge town centre, to link and modernised its computer systems so that it can provide John Lewis with automatic updates on the production status of all orders.
Roger Lewis managing director Marc Richard said: “Previously when an order came in we had to update the information manually on a large spreadsheet for John Lewis, which was incredibly time-consuming because it meant inputting information twice.
“Priority IT automated the system so that orders can now flow from our Sage system directly into the John Lewis reporting portal, which makes the process much faster.
“It automatically uploads information to John Lewis every day, notifying the firm when orders have been received, booked for delivery and dispatched.
“It has enabled us to streamline our processes so that everything works more efficiently, saving us both time and money.”
Priority IT has also created a system that automatically produces labels with important delivery information for all sofas leaving the Roger Lewis factory.
Priority IT managing director Kieran Thomas, pictured, said: “We are delighted to have helped Roger Lewis streamline its processes and work more efficiently. This has resulted in real costs savings for the business.”
Experienced IT consultant Kieran Thomas, who has worked in the industry since 1997, set up Priority IT in 2010. The firm provides database and application programming services to help organisations streamline day-to-day tasks and work more efficiently and securely.
