Vysiion, the Chippenham-based communications infrastructure and outsourced IT service provider, has secured a deal with Ark Data Centres, the Corsham firm that runs the town’s massive Spring Park IT centre.
Under the ‘smart hands’ contract, Vysiion, formerly known as RFL, will provide remote management, custom installations and equipment troubleshooting assistance to Ark using highly-trained and qualified technicians.
Vysiion changed its name in April after receiving a £3.5m investment from BGF (Business Growth Fund), which it used to fund the acquisitions of IT Solutions 4 Business Limited (ITS) – also based in Chippenham – and Plymouth firm Zantra Technology.
The acquisitions built on RFL’s ability to provide highly resilient critical communication infrastructure, primarily to the utilities industry.
In March Ark formed a joint venture, Crown Hosting Data Centres, with the Government to reduce the costs of hosting a range of public sector computer services, launching the new business with three customers – the Department for Work & Pensions, the Highways Agency and the Home Office.
Financial details of the contract have been revealed.
Vysiion said: “All our qualified technicians are multi-disciplined and have worked across a wide range of projects, including those supporting critical infrastructure such as the UK power grid.
“Vysiion’s qualified technicians understand and appreciate the need for high levels of availability and response that Ark and its customers require and provide the reassurance that they can put their trust in Vysiion to be their hands and eyes when proactively managing critical support equipment located in the Ark campuses.
“Ark and Vysiion are closely aligned in their values and are committed to working together to develop and deliver innovative and excellent customer service.”
Vysiion CEO Peter Clapton added: “I am pleased by the confidence Ark has shown in our ability to deliver this service.
“We look forward to delivering service excellence to Ark and its customers, and proactively extending the service offering ahead of expectations.”
Ark chief operations officer Doug Aikman added: “Vysiion is a turn-key solution that is not only able to scale, but both meets and exceeds the high expectations of Ark and the exacting demands of our customers.”
